I actually refunded an online subscription

I'd never attempted to refund a digital product. Most services explicitly state that they don't do refunds, so I just accepted that reality. There are exceptions, of course, like Steam and you-know-what-VPN. But I think Steam was forced to add a refund feature by law, while for you-know-what-VPN it's probably a marketing strategy: only a small number of users actually invoke their money-back guarantee.

Photo by Andrea Piacquadio

At some point, I learned that people sometimes get refunds through customer support. Today I had the chance to try it myself - and it worked!